True Up Assistance
What is the True Up Support Service?
- A service that support the declaration of license reporting during an annual ETLA anniverary and an opportunity to discuss changes to licensing needs.
- If you select this service, a true up specialist will contact you to discuss and provide guidence on the true up method. It should allow your organisation to have a clear picture of past software usage and the option to discuss future license requirements.
When do we recomend usage of the service?
- Your organisation may use this at renewal to help your organisation understand the true up value required for annual declaration.
- It aims to allow your organisation to understand if there is a requirement for additional software support, whether this is enablement or understanding the newest offerings and services.
What is the value of True Up Support?
- ETLA-Specific Support: Designed exclusively for organisations on ETLA, ensuring a smooth true-up process.
- Accurate Licence Reporting: Assistance in correctly declaring licence usage during the ETLA anniversary.
- Governance & Compliance: Ensure licence reporting aligns with Adobe’s contractual obligations to avoid discrepancies.
- Optimising Licence Usage: Identify underutilised licences and provide support, including access to Adobe specialists for enablement where required.
- Understanding Evolving Licence Needs: Assess if licence requirements have changed and identify any contractual updates to consider at true-up time.